Hi Jan,
thanks again for your input:
Am 27.01.2011 um 10:56 schrieb Jan Vlčinský (CAD):
I actually like the Google Groups approach, it's "geeky" enough for email only users, yet accessible and offers good search capabilities.
> Mailing list
> It works well for me now as I have most e-mails in my GMail already. But initial research was not easy, as had to download some archives and search through them.
> Any solution offering search box would be welcome. Like Google Groups or whatsoever. But whatever you pick, just check, how accessible the search is. I already met few phpBB installations, where it was hard or impossible to search.
The same counts for Gerrit's hint on using google site search! I think we could easily integrate a Google Custom search to our Documentation so Mailing List issues can be searched.
Yet using mailinglists might still feel awkward to a lots of people.
>Yes, this is true. We will have some talking internally and come up with something.
> Bug tracking
> What I like on Open Source is, that I have strong chance, that if there are some known problems, I can find them in advance by simple research of bug list and discussions.
> I remember the time, when I was developing AutoCAD applications, deciding technology to use, researched available resources, found no problems, entered the technology and hit the problem. Answer "What you describe has ID 123456 in our bug tracking system" was something what upset me quite well. That time we were already spending some hours on it we could avoid this, if the bug list would be open.
>Yes, RM serves us quite well, but still lacks some possibilities we'd love to have (public bug tracker, little more CRM functionality).
> Systems and processes
> I know about one great team, using Redmine for managing tasks (large ISP provider maintaining dedicated servers who has to solve a lot of configuration and sw development tasks)
> No system is perfect, at least until real processes are established.
There probably is no such thing as _the tool_ that serves all our needs - but we should find one that gets really close to this.
Or a set of single tools that can easily interchange information.
> It is like MS Outlook - great tool, but how shall one be using it?;-)
We'll keep you posted!
Kind regards
Michael